As an Associate Partner Support, your primary responsibility will be providing support and nurturing relationships with our affiliate partners across all regions.
You will serve as the initial point of contact for partners, addressing their inquiries, resolving issues, and ensuring their overall satisfaction with our partnership.
You will work closely with the Engagement team and various internal teams to deliver exceptional support and maintain positive partner relationships.
Key Responsibilities:
- Partner Assistance: Respond promptly and professionally to partner inquiries via, email, and chat
- Issue Resolution: Provide accurate information about products, services, and processes. Investigate partner complaints or concerns, escalating complex issues to senior support staff or other departments when necessary. Follow standard operating procedures to resolve issues efficiently and maintain partner satisfaction.
- Product Knowledge: To effectively address partners’ questions, concerns, and technical difficulties, develop a thorough understanding of the company’s products or services. Stay updated on new features, upgrades, and industry trends to provide informed assistance to partners.
- Collaboration: Collaborate with cross-functional teams, including Operations, Advertiser team, and Product development, to provide comprehensive partner support.
- Voice of Partner: Share partner feedback and insights to contribute to product improvement and service enhancements.
Qualities we're looking for:
- High school diploma or equivalent. Fresh graduates are welcome to apply.
- Excellent verbal and written communication skills.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
- Demonstrate the desire and initiative to learn and understand our products including its technical information
- Ability to work independently and collaboratively as part of a team
Good to have:
- Basic knowledge of the Zendesk ticketing system or other ticketing tools is a plus.
- Basic understanding on how Affiliate Marketing work