Who we are…
We believe that performance marketing is the future of digital advertising. Our platform helps connect advertisers to publishers through native advertising solutions.
We provide tools to help web, mobile and social publishers automate affiliate marketing and maximize their earnings through intelligent product and service recommendations.
Set up in 2014, we are now considered the leaders in a space that we helped to create, we are a venture-backed company with offices in Malaysia, Indonesia, and Thailand, and we are growing like crazy.
We are looking for a qualified Native Thai person to provide technical support to clients in an efficient and accurate manner.
As a Technical Coordinator, you are part of our post-sale technical team and your passion for providing exceptional service contributes to our high level of partners satisfaction. Acting as the first line of technical response to our partners, you will communicate in an open, helpful, and engaging tone and focus on finding the right solution with each partner.
Your technical know-how will be put to the test as the right solution for each partner will be unique as there is no one-size-fits-all solution in reality. Once you master this skill, you will use your Jedi's skill to amaze the partners that you are working with.
Additionally, you will work with various teams to resolve concerns and serve as an ambassador of our brand.
Manage a large pipeline of integration requests.
Serve as the point of contact for post-sale technical for clients to exploring technical assistance over the phone or email
Discover the best solution based on the issue and details provided by the client
Walk the client through the problem-solving process
Direct unsolved issues to the next level of support personnel
Follow up with clients, provide feedback and see problems through to resolution
Pass on any feedback or suggestions by the client to the appropriate internal team
Identify and suggest possible improvements to procedures
Properly escalate unresolved questions to the next level of support
Demonstrate clear communication skills verbally and in written forms
Demonstrate consistency in character and provide superior support to the team as well as the client
Proven working experience in providing help desk support
Proficiency in English
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
By the way, logical thinking and common sense are mandatory. If you think you have both and you enjoy hacking your way through things, we would love to meet you in person 😍