Who we are…

We believe that performance marketing is the future of digital advertising. Our platform helps connect advertisers to publishers through native advertising solutions.

We provide tools to help web, mobile and social publishers automate affiliate marketing and maximize their earnings through intelligent product and service recommendations.

Set up in 2014, we are now considered the leaders in a space that we helped to create, we are a venture-backed company with offices in Malaysia, Indonesia, and Thailand, and we are growing like crazy.

About the Technical Support Coordinator Position

We are looking for a qualified Native Thai person to provide technical support to clients in an efficient and accurate manner.

As a Technical Coordinator, you are part of our post-sale technical team and your passion for providing exceptional service contributes to our high level of partners satisfaction. Acting as the first line of technical response to our partners, you will communicate in an open, helpful, and engaging tone and focus on finding the right solution with each partner.

Your technical know-how will be put to the test as the right solution for each partner will be unique as there is no one-size-fits-all solution in reality. Once you master this skill, you will use your Jedi's skill to amaze the partners that you are working with.

Additionally, you will work with various teams to resolve concerns and serve as an ambassador of our brand.

Technical Support Coordinator Responsibilities:

  • Manage a large pipeline of integration requests.

  • Serve as the point of contact for post-sale technical for clients to exploring technical assistance over the phone or email

  • Discover the best solution based on the issue and details provided by the client

  • Walk the client through the problem-solving process

  • Direct unsolved issues to the next level of support personnel

  • Follow up with clients, provide feedback and see problems through to resolution

  • Pass on any feedback or suggestions by the client to the appropriate internal team

  • Identify and suggest possible improvements to procedures

  • Properly escalate unresolved questions to the next level of support

Technical Support Coordinator Requirements:

  • Demonstrate clear communication skills verbally and in written forms

  • Demonstrate consistency in character and provide superior support to the team as well as the client

  • Proven working experience in providing help desk support

  • Proficiency in English

  • Strong client-facing and communication skills

  • Advanced troubleshooting and multi-tasking skills

  • BS degree in Information Technology, Computer Science or equivalent

There are no specific technology/programming language requirements for this role, but most of the projects will involve HTML, Javascript, Google Tag Manager (GTM), and open-source ecommerce platforms such as Magento and OpenCart. Extended skill sets are welcome and encouraged.

By the way, logical thinking and common sense are mandatory. If you think you have both and you enjoy hacking your way through things, we would love to meet you in person 😍